Customer Service Software

Help Desk Asset Tracking Software

Help Desk Asset Tracking Software Review


Help Desk Asset Tracking Software is designed to improve your efficiency and help you provide better support. But before we go into the details and review of the different solutions available on the market, it is important to develop a set of evaluation criteria based on call-tracking system features that are most important to your help desk.

Before buying Help Desk Asset Tracking Software, consider the following:

- How your argents would use a system like that

- The current practices and procedures of your organization

- Call queuing, routing, and escalation

- System integration points

- System integration points. CAFM Explorer CAFM Explorer is a Help Desk Asset Tracking Software, which can be used as the main asset register for an organisation or as a tool to link with external asset data. Benefits are gained from the integration with other facility data. Some of the key features of this Help Desk Asset Tracking Software are the logical grouping of assets for easy storage, retrieval and viewing, link between facilities helpdesk and planned maintenance enables full visibility of an asset's service history, association of assets to people, departments or locations. There are numerous elements of data storage against assets including; location, warranty, parts and maintenance records. All future actions and maintenance requirements generate alerts at the appropriate time. There is also the option for movement and tracking of assets either within AutoCAD or CAFM Explorer. The official website is

AssetManage Asset Tracking Software

AssetManage will let you streamline your fixed asset organization and record keeping. Armed with this product, users will be able to quickly and easily keep track of the current location of your assets and who they are currently assigned to. Maintain vendor info, employee data and maintenance records.

e11 Help Desk

e11 is a Help Desk Asset Tracking Software with multi-channel support for asset tracking - telephone based, email based, web based etc. e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Find out more at

NOVO Help Desk Software

Novo Help Desk Software enables you to provide a cost effective Intranet or Internet help desk support environment. The Novo Customer Support Suite combines NOVO's Help Desk Software with their very powerful, full featured Novo Knowledge Base Software enabling you to provide customer self help, different levels of internal support documentation and more. More details can be found at

There various solutions for customer service automation, so do a good research before buying. When you provide service online, it's vital to emphasise on quality, have a trouble-ticketing system, provide coaching and consulting to all team members, and only give a job to the qualified ones.


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